IACM 2019 Abstract Book »
Understanding the role of self-awareness in conflict management
The complex nature of leadership and diplomacy requires global leaders and diplomats to have the ability to effectively negotiate agreements and manage conflicts. The purpose of this study was to develop a comprehensive understanding of the role of self-awareness as an emotional intelligence competence in conflict management negotiation processes. A qualitative phenomenological descriptive approach was used to achieve this purpose. This study found specific bodies of knowledge that influence success in solving conflicts. Results show that self-awareness influences effective negotiation processes.