Understanding the role of Emotional Intelligence in Conflict Management Diplomatic Negotiations

Abstract: The complex nature of leadership and diplomacy requires global leaders and diplomats to possess the ability to effectively negotiate agreements and manage conflicts. The purpose of this study was to develop a comprehensive understanding of the role that key emotional intelligence competencies play in conflict management and diplomatic negotiation processes. A qualitative phenomenological descriptive approach was employed to achieve this objective. The study identified specific areas of knowledge that influence success in resolving conflicts. The results indicate that self-awareness plays a significant role in enhancing the effectiveness of negotiation processes.

Keywords: Conflict, Emotional Intelligence, Diplomacy, Phenomenology