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Teaching Conflict Management Skill through an Affective Learning Perspective

Abstract: This skill development workshop introduces innovative approaches to managing conflict by integrating emotional and motivational processes into learning and practice. Drawing on the affective learning frameworks, the session reconceptualizes conflict resolution as a dynamic, affect-driven process shaped by two fundamental needs: growth and safety. Through five interconnected presentations, participants will explore how affective learning informs negotiation pedagogy, intercultural competence training for Gen Z, mobility fatigue in multi-campus programs, and mental health interventions addressing intergenerational and intercultural conflicts. Each talk bridges theory and practice, offering actionable strategies for educators, trainers, and practitioners to design transformative learning experiences that prepare learners for culturally diverse, fast-changing environments, addressing underexplored areas such as the global geopolitical uncertainty, acculturation gaps, and organizational mobility. Participants will gain insights in using case studies and interactive exercises to help learners engage in affect regulation, adaptive communication, and culturally responsive conflict management. This session contributes to the field by advancing affect-informed methods for conflict education and building interdisciplinary connections across psychology, management, education, and mental health. Attendees will leave equipped to foster resilience and constructive dialogue for learners in intercultural, organizational, and interpersonal contexts, enhancing their capacity to manage conflict in today’s complex global landscape.

Keywords: Affective Learning, Culture, Mental Health, Interdisciplinary

Melody Manchi ChaoThe Hong Kong University of Science & Technology ()
mchao@ust.hk

Zhi-Xue ZhangPeking University ()
zxzhang@gsm.pku.edu.cn

Jingjing YaoIESEG School of Management ()
j.yao@ieseg.fr

Li MaPeking University ()
lima@gsm.pku.edu.cn

Ling Eleanor ZhangESCP Business School ()
lzhang@escp.eu

Meina LiuGeorge Washington University ()
meinaliu@gwu.edu