Communication and Conflict: The Consequences of Poor Communication
Abstract: Poor communication impedes collaboration and promotes conflict. When people communicate ineffectively, they limit the flow of information, erode trust, and make worse decisions. In this symposium, we present four papers that describe the consequences of common communication failures. Each of the four papers underscores the hazards of ineffective communication and offers insight into how to communicate more effectively in ways that can promote cooperation.
Keywords: Communication, Conversations, Conflict
Alexis Gordon, University of Pennsylvania, United States | lxgordon@wharton.upenn.edu
Maurice Schweitzer, University of Pennsylvania, United States | schweitzer@wharton.upenn.edu
Mary Ross, Cornell University, United States | mrr255@cornell.edu
Ovul Sezer, Cornell University, United States | ovulsezer@cornell.edu
Salvatore Affinito, New York University, United States | sja9896@stern.nyu.edu
Michael Yeomans, Imperial College London, United Kingdom | m.yeomans@imperial.ac.uk
Evita Huai-ching Liu, University College London, United Kingdom | evita.liu@ucl.ac.uk
Charles Dorison, Georgetown University, United States | charles.dorison@georgetown.edu
Bradley DeWees, United States Air Force, United States | bradley_dewees@g.harvard.edu
Julia Minson, Harvard University, United States | julia_minson@hks.harvard.edu
