From Theory To Practice and Back Again: Lessons From Hostage Negotiation For Conflict Management

This article provides five principles for effective conflict management, which are derived from research on hostage negotiation but applied to conflict situations within academic organizational settings. The principles draw from the author’s personal experiences as a university administrator and are used to propose research questions that can be used for further study of conflict management. This article is part of a special issue in NCMR entitled “Lessons from Practice: Extensions of Current Negotiation Theory and Research.”