The Impact of Well-Being on the Collaboration and Conflict Expression of Patient Transporters

In this research, I examine the impact of well-being on the collaboration, conflict expression, performance, and job attitudes (e.g. job satisfaction, turnover intentions) of patient transporters, an essential intra-hospital health care service unit. I propose that higher levels of well-being will be predictive of greater performance, job satisfaction, and less turnover intentions, mediated by greater levels of coordination, workload sharing, and less escalatory forms of conflict expression (e.g. less arguing, undermining, disguising). To test these hypotheses, I will conduct a series of surveys of 324 patient transporters across 7 hospitals. Survey data will be collected in multiple phases across six weeks and will be connected to objective performance metrics collected by the hospital system. Results consistent with the hypotheses will demonstrate that well-being is an individual characteristic that fosters the performance and positive job attitudes of patient transporters through their collaboration and conflict expression behaviors.