Did the Ombuds Do It?: Evaluating Organizational Ombuds Services at the U.S. Department of the Interior

This presentation will share a work-in-progress to evaluate organizational ombuds services at the U.S. Department of the Interior, where the program serves more than 1000 clients each year across ten different organizational units. The presenters will describe the challenges involved in establishing an evaluation protocol, the data collection methods, and planned strategy for analysis. They will also solicit feedback from session participants to improve the evaluation and planned data analysis.