CONFLICT ANGER AND COUNTERPRODUCTIVE BEHAVIORS’ INTERPLAY: EVIDENCE FROM BANKING SECTOR

The study aims to investigate the relationship among workplace conflict, counterproductive work behaviors (OWBs) and anger as well as it also examines the mediating effect anger on the relationship of three types of conflict namely relationship, task and process conflict. The data is gathered from a sample of 317 using stratified random sampling from the banks of three districts of Khyber Pakhtunkhwa Province of Pakistan. Using Smart PLS, SEM was performed. It is found that three types of workplace conflict, individual counterproductive work behaviors (OWBs), and anger are correlated with one another positively. Mediation analyses are carried out and it is found that anger partially mediates the relationship of process and relationship conflict with counterproductive work behaviors (CWBs) but not of task conflict. Results will be discussed, debated, compared more in the full version of the paper. Considering those, managerial implications, limitations and future directions will also be deliberated.