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2019 International Association for Conflict Management Conference

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Managing Conflict through Communication

When do we decide to communicate, and what do we decide to say? This symposium on conflict and communication will illustrate several sub-optimal conversation phenomena, including hiding success, unwillingness to ask sensitive questions, and over apologizing. It will also highlight potential avenues for improving conversations, including increasing the frequency of pauses and the amount of silence, and keeping underlying tensions under wraps in situations where teams are highly aligned. Attendees will come away with a more nuanced understanding of why many common conversational strategies often fail to leave a good impression on others, and how to improve conversations—especially in times of conflict.

Nicole Abi-Esber
Harvard University
United States

Einav Hart
University of Pennsylvania
United States

Annabelle Roberts
University of Chicago
United States

Emma Levine
University of Chicago
United States

Ovul Sezer
University of North Carolina, Chapel Hill
United States

Eric VanEpps
University of Utah
United States

Maurice Schweitzer
University of Pennsylvania
United States

Grant Donnelly
Ohio State University
United States

Alison Wood Brooks
Harvard University
United States

Lindred Greer
Stanford University
United States

Alisa Yu
Stanford University
United States

Preeti Srinavasan
Stanford University
United States

Jared Curhan
Massachusetts Institute of Technology
United States

Jennifer Overbeck
Melbourne Business School
United States

Yeri Cho
University of La Verne
United States

Teng Zhang
Penn State Harrisburg
United States

Yu Yang
Shanghai Tech University
China

 


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