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Fair Mediation with Tele-Operated Android Robots – An Experimental Study
Differences in physical attributes, like gender, age, race, etc., between the mediator and the negotiators can reduce perceived fairness and challenge neutrality of the mediator and the mediation process. The use of tele-operated android robots in mediation could improve perceived fairness by masking physical attributes. This study investigates the effects of mediation via a Telenoid ™, a tele-operated android robot. Telenoid mediation is compared to face-to-face human mediation, the use of a mediation expert system and a control group that negotiates without mediation support. A total of 240 participants negotiate a high conflict demerger negotiation case under the different experimental conditions, those with mediation use the same mediation expert system as basis for the advice provided by system, human or Telenoid. We investigate the effects of these different experimental conditions on agreement rates and quality, acceptance of the mediation technology and especially the perceived fairness of the mediation procedure.