The Impact of Integrative Approach of Conflict Resolution Strategy on Employees’ Job Satisfaction in the Business Alliance

Keywords: interpersonal conflicts (task conflict and relationship conflict), integrative approach, employees’ job satisfaction

Abstract: This study examines the relationship between interpersonal conflicts (task and relationship conflicts) and integrative approach of conflict resolution strategy on employees’ job satisfaction of alliance companies. The main findings of this study are: 1. There is a positive relationship between task conflict and integrative approach, but a negative relationship between relationship conflict and integrative approach. 2. Employees’ use of integrative approach to deal with conflicts in the workplace has a positive impact on their job satisfaction. However, how to use this approach effectively depends upon time and condition of the conflicts.

Although this study proves that integrative approach is a good method for dealing with conflicts, employees should select an appropriate method in accordance with specific situation to handle conflicts.