Role of Emotional Intelligence Competences in Solving Conflicts

The complex nature of leadership and diplomacy requires global leaders and diplomats to have the ability to effectively negotiate agreements and manage conflicts. The purpose of this study was to develop a comprehensive understanding of the role of emotional intelligence (EI) in negotiating agreements in conflict situations. A qualitative phenomenological descriptive approach was used to achieve this purpose. This study found specific bodies of knowledge that influence success in solving conflicts. Results show that competences of emotional intelligence significantly influenced effective negotiation processes. Specifically, EI competences of self-awareness and empathy, according to the descriptions of participants, showed to be determinative in any negotiation process that aims to solve conflicts.